CATA Learning University
LEED Performance, Inc.
Professional Service Consulting, 2023 & Beyond
Designed for New and Experienced SERVICE ADVISORS. This is fast paced day is designed to accelerate new and experienced SERVICE ADVISORS performance and confidence.
This dynamic and informative 1 day learning experience will cover...
Appointment Preparation (RR)
Customer Reception, Greeting and Commitments
RO / Write-up
Presenting Service Lounge & Amenities
Vehicle Status Update
Overview of Service Delivery
Delivery Prep and Checklist
QC Confirmation and Review (NVH/NPF/RR)
MPI Review and Needs Based Selling
Reviewing Work and Charges
Declined Services and Future Service
Vehicles Escort and Rapport
Advisor / Cashier Process
This popular class is limited to 20 students and fills quickly. Please register early.