Professional Service Consulting, 2023 & Beyond


Designed for New and Experienced SERVICE ADVISORS. This is  fast paced day is designed to accelerate new and experienced SERVICE ADVISORS performance and confidence.


This dynamic and informative 1 day learning experience will cover...


 Appointment Setting/Management

 Appointment Preparation (RR)

 Customer Reception, Greeting and Commitments

 Vehicle Walk-around

 Handling Recalls

 RO / Write-up

 Presenting Service Lounge & Amenities

 Vehicle Status Update

 Overview of Service Delivery

 Delivery Prep and Checklist

 QC Confirmation and Review (NVH/NPF/RR)

 MPI Review and Needs Based Selling

 Reviewing Work and Charges

 Declined Services and Future Service

 Vehicles Escort and Rapport

 Advisor / Cashier Process


This popular class is limited to 20 students and fills quickly. Please register early.