CATA Learning University

LEED Performance, Inc.

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Updated 8-20-18

Customer Contact Training

Tuition - $98

1/2 day course

9:00 am  - 12:00 PM (noon)

Location:

The CATA Building

 

Course Dates:       Course Code:

TBD                      TBD

 

 

Customer Contact Training...

 

Designed for all Customer Contact Dealership Staff. In this 1 day course attendees will master the skills needed to drive and close more traffic.

 

At the end of this session, participants will be able to:

•Understand the new Landscape of Automotive Sales and Service

•Understand Consumer Options Selling Opportunities

•Improve Phone Skills

•Develop Strategic Internet Skills

•Better Satisfy Showroom Traffic

•Understand Consumer Demographic and Expectations

•Old School Sales using Modern Technology

•Effective follow-up and Consumer Preferences

•Improve closing ratios